I deleted my console. How do I reinstall it? The Cisco Terminal Installer file can be downloaded again at the Cisco Learning Labs portal once you successfully log in. This file should be downloaded to the computer that you use for Cisco Learning Labs. The installer should then be run to completion following all instructions to install the terminal application successfully.
The lab timer stops when you exit a lab. However, your day or day subscription continues to run regardless of whether or not you are logged in.
Your lab subscription for lab access starts the day you make a lab purchase. My lab stopped in the middle of my work. What happened? How can I most efficiently make use of the lab time that I purchased?
Here are a few suggestions to help you make the best use of your time with Cisco Learning Labs. Learn then Practice. The main point of Cisco Learning Labs is to provide users with time on Cisco devices to practice what they have learned in a book, at a website, or in a class. If you reach a point in your lab where you do not understand something or what you are doing is not working, you should save your configurations, and then exit the lab.
This will stop your timer and allow you to research the technology area that is not working as you expected. When you are better prepared to tackle the task, restart the lab exercise, and you will be able to continue the task afresh.
The detailed tasks for each lab exercise in Cisco Learning Labs are available once you start a given lab exercise. To maximize your use of time, we suggest that you start a lab and click on the All Tasks or All Questions link in the main toolbar. The ensuing pop-up contains all the instructions, job aids, topologies, and solutions. You can save time by reviewing the tasks for a given lab exercise and understanding all the features and requirements of the lab exercise prior to attempting the lab exercise.
One way to do this is to copy and paste the contents of the All Tasks or All Questions pop-up to a document and save that document on your local computer. You can then exit the lab and stop your timer. Saving the lab tasks to your local computer will then allow you to read and understand the tasks without any cost to your associated session timer.
Some learners prefer to print out this document and then use it for making notes. Another way to save time is to preconfigure what you plan to implement on the running configurations on the devices for the labs. Saving the configurations in a text file and then copying and pasting them into the appropriate device can save time as well. I didn't finish my labs, and I ran out of time. Purchase of an extension will also reset your subscription time to days to complete your labs.
I completed my lab exercises, and I still have time left. Although you can't change the way the devices are connected you can't move or add a cable , you can configure the topologies in different ways. I still have lab time left, but the number of days in my subscription is about to expire.
You can reset your subscription time to days to complete your labs by purchasing hour extensions of lab time from the Cisco Learning Network Store. In those instances where lab topics do not lend themselves to a virtualized Cisco IOS Software on Unix lab environment, Cisco includes video, simulated labs Adobe Flash-based , or HTML elements designed to ensure full "end-to-end" practice lab coverage associated with Cisco certification exams and product training.
Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration. If you are using Internet Explorer 9, you will need to adjust your computer settings to properly view the labs. Adobe Flash does not display properly in Internet Explorer 9 or any other browser that uses hardware acceleration.
Hardware acceleration is a new functionality of Internet Explorer 9 that allows Internet Explorer to move all graphics and text rendering from the central processing unit CPU to the graphics processing unit GPU. In some cases, it will be necessary to enable or disable hardware acceleration to check for hardware or software compatibility issues when you are viewing certain Internet websites, such as websites that contain streaming or full-screen video.
To disable hardware acceleration and use software rendering instead of hardware rendering to view a web page, follow the steps below:. Once in the Advanced Tab, choose the Accelerated Graphics section. My Safari browser is not properly displaying the simulated labs on my PC. There is an incompatibility with the Safari 5 browser and Windows that prevents the command-line interface CLI from properly working in the Flash-based labs simulations.
Windows users should choose a different browser. Appropriate browsers for PCs include the following: Mozilla Firefox 4. When the Flash file is downloading to your PC, you will see the following screen. The time it takes to download the file depends on your Internet connection speed. The figure below is an example of what you will see when the download of the Flash file is complete. Note the tabs that appear at the bottom of the screen: Help the initial screen , Objectives and Aids, Procedures and Verification, and Practice Lab.
The [X] at the top right corner closes the window. And here below is a screen shot of the Practice Lab. This is the interactive piece of the simulation, where you can click on the devices in the topology to perform the steps outlined for each lab. Lastly, below is a screen shot of what appears when you choose a "clickable" device from the topology.
To configure a device, click on the corresponding icon in the topology. Most commands that use the Control or Escape keys are not supported but are not necessary to complete the simulations. How do I report an error in a lab, such as the following issues:. Grammatical errors? Content-related errors? Initial configuration problems? Connections not configured per the topology diagram?
We appreciate your attention to detail. Please submit a description or re-creation of the problem showing the affected steps. You can email the information to cll-info external. If you have questions or issues regarding your order, please contact us. Be sure to provide your order number, Cisco user ID and email address that was used for the purchase. I purchased a Cisco Modeling Labs - Personal gift card. How can I redeem it? Please follow the Coupon Redemption Instructions to redeem your gift card.
Your license subscription starts at the time of purchase. You can also view the expiration date of your license s anytime by finding your order on your My Account page. Follow the Download link in your order to the Software Download Center. Once there, choose and download the desired files. You can find your Cisco Modeling Labs - Personal license for 1.
You will find that you now have access to both 1. And the 2. How can I get help? Cisco Modeling Labs - Personal is a community-supported product. If you run into issues, start a thread in the Cisco Modeling Labs - Personal Community and someone will be happy to assist. It is an active community with our engineers and users alike participating. The following subscription-based products are covered by this FAQ:. Q: When does the subscription period begin for my Cisco E-Learning?
A: Subscription starts immediately from the time of purchase. If you pre-ordered prior to product availability, it starts from the date of product availability. Q: Are there any special browser settings I need to take this e-learning course? A: Browsers must have Javascript enabled and pop-up blockers turned off. A: Yes. A: This product was designed to be consumed online and does not provide print-ready study materials.
Q: Where can I go to check my progress? How can I tell how far along in terms of percentage complete that I am in the e-learning content?
A: Your progress can be viewed from your profile page. Q: How can I print a certificate of completion for this e-learning product? A: Once you complete the course, you will have access to a page that allows you to print a certificate of completion.
A course is completed by achieving a Bronze medal or higher in each Section. Q: What are the various badge levels, and how do I achieve them? A: At the end of each section, there is a challenge.
A: Achievements are "awards" that you can accumulate if you complete certain activities during the course. You will see a small popup on the top right of the page if you receive an achievement, or you can go to your profile page to see what you have earned. A: When returning to a summary challenge, you have the option to restart. Q: Are Labs included with this product, and how do I access them?
Information regarding how to access is provided within the product. You can return at any time to continue your E-Learning. A: The dCloud platform allows customers with a valid user ID to do lab exercises. If you are unable to find a suitable slot or need help accessing the platform, you will need to use the dCloud Help menu for support.
If you have any questions or concerns regarding the actual lab steps or instruction provided to you within the e-learning product, you can contact the Cisco Learning Network Store team.
Q: I signed out of the e-learning course, and now I am ready to re-enter it where I left off. A: You will automatically be returned to the point from where you left off. Q: Where is the home button? A: Clicking on the Cisco logo in the upper left corner of the screen will take you to the course introduction page.
A: The table of contents is available by clicking on the icon at the top of the left-hand navigation pane. Q: How do I know which section I am in or what I have already completed? A: Scroll through the left-hand navigation pane to find the expanded section with the color blue indicating the section that you are currently on.
A: To bookmark a page, select the icon at the top center of the page. Q: How do I leave a summary if I cannot finish or correctly answer all tasks and want to move to a different section? A: Go to the table of contents icon at the top of the page to move to a different section.
Q: When I complete a multiple choice question and answer it incorrectly, how can I determine the correct answer? A: If you scroll down on the page, you will be provided with the correct answer and, in some instances, a link back to information that you can review. Purchase Issues. General Issues. Common Errors and How to Resolve Them. Installation and Setup. Accessing RMS Content. Step 1 - Installing the Viewer. Step 2 - Registering Your License.
Step 3 - Downloading and Viewing Protected Files. This is caused when instructor has not installed all the necessary scripts to set up the RMS. Please refer to steps provided on previous question for assistance. Ensure all antivirus and malware protection software is disabled. Ensure the MS Windows Operating system is fully up to date by invoking the Windows Update application from within the Windows control panel. You may need to invoke the Windows Update application multiple times to fully update your operating system.
Ensure the MS Office Suite is fully updated. You may need to follow the below instruction multiple times to fully update your MS Office Suit. Download, decompress, and install the registry files. These files add settings that allow our system to authenticate your access to the content both files in the package MUST be installed. Add Security Zones. These settings reduce the number of dialog boxes you will encounter for each file you open.
Using the table below, perform the following steps in the order specified. Restart your computer after each installation is completed.
Not Required. Not required. Windows 8 and Windows Download and install the viewer software. Double-click the program to run the installation process. Double-click the license file which has the extension. This will register you with the publisher. If you haven't received the email that contains an attached license file, you can send an email to clsit mediuscorp. If your email application does not let you open attachments, save the license file to your local drive and double-click it to register.
Once you have installed the viewer and registered your license, you can view your protected files. Be aware that your use of files may be restricted. The publisher may have imposed various controls on the files that you view, such as preventing printing or limiting for how long you can view them. Store Policies. Product Polices.
Cisco Employee Purchases Cisco full-time employees, please refer to the Cisco internal website here. We recommend that you follow all Cisco corporate purchasing policies for purchasing and reimbursement refer to the Cisco Employee Connection website for guidance. Cisco Learning Credits Cisco Learning Credits CLCs can be purchased along with a hardware, software, or services order or as a stand-alone item in the same way that you purchase hardware, software, and other services today.
Once all information is entered, click the 'Continue' button to proceed. Then complete the checkout process as normal. If you do not have one, create one.
Support: If you experience issues with these steps or with getting access to your product, please contact Cisco Customer Support. Customer Service The Cisco Learning Network Store offers customer service 24 hours a day, 7 days a week, in up to 17 languages for support of our global customers.
Payment Options You can find a list of the payment methods we accept in the shopping cart during the purchase process. Privacy Policies Cisco cares about the proper use and protection of your personal information. Communications and Opt-in Policies When you make a purchase from the Cisco Learning Network Store, we use the information you provide to process your order.
Cookies For your convenience, we use cookies that help us recognize you during future trips or orders on the store. Processing Orders Regardless of which payment type you use, when you complete the order process, you will receive an order confirmation number on the screen, in email, and in My Orders under My Account on the store website. Where can I find my invoice? Is it possible to purchase training for another user?
Program or Product Terms and Conditions During the checkout process, you may be requested to accept a terms and conditions agreement. Returns, Cancellations AND Guarantees Returns When you request a refund for an item you have purchased before delivery has been completed or accepted, it is generally considered a return In the case of an electronically downloaded product or online application, this is a request for a refund prior to you receiving or accessing the product.
Cancellations Consistent with other electronic delivery products, the Cisco Learning Network Store has a no refund policy.
Guarantees If you request a refund after downloading files, accessing an application, taking a class, or receiving and using a physical product, this is generally considered a request for a guarantee refund. Security Policies Cisco is highly concerned with protecting the security of our customers and their information, and in systems such as e-commerce that handle financial information, this is of highest importance. If you are trying to estimate delivery dates, please note the following: Payment authorization must be completed before we will ship any items.
We cannot guarantee next-day delivery for orders placed after 2 p. Pacific Time. Orders ship Monday through Friday only. There are no shipments or deliveries on weekends or U. In addition, once you have logged in, there are several tools and benefits that will improve and personalize your shopping experience at the store: Shopping Cart: If you are logged in and need to leave during a shopping session, your shopping cart will be saved and returned to you the next time you enter the store.
My Account: If you make a purchase or your Cisco account was provided during an order on your behalf, your order information will be associated with your account and saved into the My account page. Auto-population of account information during checkout: Your shipping and billing information will be auto-completed for you using the information you have provided within your Cisco account profile. Discounts: Certain levels of access may also entitle you to special pricing. If you have multiple Cisco accounts, be certain to log in with the account you believe may be entitled to a discount.
If you require assistance with your Cisco account, contact web-help cisco. Taxes and Importation Costs Depending on the order, sales tax may be calculated and charged. A subscription starts immediately from the time of purchase. System Requirements Q. What are the system requirements for this product?
What browsers can I use with this e-learning course? Supported browsers include: Chrome v24 or better recommended Internet Explorer v9, v10 v11 support not official yet Firefox v17 or better Safari v6 Q. Can I access my e-learning from more than one device? Product Features Q. Can I print the e-learning contents?
What is an achievement, and how do I receive one? How can I retake an end-of-section challenge? Navigation Q. How do I return to the table of contents? How do I get to the glossary? How do I use bookmarks? Discoveries and Virtual Labs Q. How do I start a virtual lab?
Can I have more than one virtual lab open at a time? Summary Challenges Q. What are the system requirements for this software? When does my license start? System Requirements Q: What are the system requirements for this product? It offers training in key areas, like Cyber and Network Security It's a popular, focused platform for those wanting to level up their IT skills - but there are other options available.
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Kickass Torrents. This will result in IT professionals bringing value to their organization and the industry by maintaining their status as a Cisco professional. Cisco certified individuals can choose from multiple options to recertify in addition to passing relevant exam s. Select from a variety of pre-approved Continuing Education items, including online courses, instructor led trainings, select Cisco Live trainings, and authoring test questions to earn credits towards recertification.
Cisco diligently curates the Continuing Education offerings, assigns credit value and enforces a rigorous credit validation process. Use this guide and download the e-book to learn how to navigate the Continuing Education portal and get your recertification journey started.
The Cisco Continuing Education Program is a recertification option for all active Associate, Specialist, Professional, and Expert level certified individuals. Recertification requirements must be met prior to the certification expiration date. Individuals with expired certification s must recertify by examination to earn active certification status.
Recertification can occur at any time during the active period by advancing to the next level of certifications, earning continuing education credits, or a combination of both. Credit will not be granted to candidates who have not badged into the Cisco Live session. To recertify via Continuing Education, complete the following steps before your current certification becomes inactive:. Candidates with an active certification are automatically qualified and can immediately participate in the program Log in to the Continuing Education program portal and agree to the terms and conditions Explore the item catalog and the credit submission.
Complete your chosen items from the preapproved Continuing Education offerings and course catalog Submit your completed item s for credit via the Cisco Continuing Education Program portal within 90 days of completion Receive an email notification when credits are awarded.
When the criteria have been met, recertification will be automatically awarded per the date the final credit was earned. Active certification holders can select from a list of pre-approved Continuing Education activities to apply towards recertification. Each qualifying Continuing Education option has an assigned credit value.
Complete any combination of items to achieve the number of Continuing Education credits required for your certification. These are the courses you can choose from to earn credits towards your recertification.
To view the current catalog of approved Continuing Education offerings, log in to the Cisco Continuing Education Program portal. For a sample of pre-approved available courses, view the Cisco Continuing Education Program Catalog below. Candidates can pursue any offerings listed in the catalog and earn credits for successful completion of those items.
Credits will not be granted for items not included in the catalog. We encourage candidates periodically to review the catalog for updates. A candidate can earn CE credit by participating as an Item Author for development of Professional certification exams.
This includes all Associate, Professional, and Expert level tracks. Credits will be granted for each item that is accepted according to the schedule below. Those interested in applying to become item writers can learn more here. Continuing Education credits will be earned only when the relevant content provider has validated your claim submission.
Submit your finalized items s e. Items must be submitted before the certification expiration date. All required information must be included to successfully submit a claim. While most Continuing Education credits are validated within seven days of submission, it can take up to thirty days for a credit to be validated. These courses are eligible for Continuing Education credit.
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