You could have a more contented and groups allow staff and employers to examine the fu ll motivated workforce at the end of the day. Are new employees ever asked what benefits they would prefer to have? P1Ui' How much do you know about trade unions?
Discuss the following statements with a partner and correct any that you think are false. Do others in the group agree with you? I - Closed shop means a company can engage only employees who I belong to the union. What do you think the following headlines are about? France hit by massive job protests Finance workers in Denmark Flights disrupted following anxious over bank security industrial action by Spanish air traHic controllers Now read the summaries of the three stories behind the headlines to see if you were right.
A A nationwide strike in France over First Employment Contracts CPE , allowing employers to terminate job contracts for the unders at any time during a 2-year trial period without givin g a reason, caused over 1 million people to take to the streets across France. Large parts of France's transport networks ground to a halt and airport authorities warned of delays and disruption. B The leader of the finance workers' union has called for national and European actio n to make workplaces more secure.
Thousands of bank staff have been victims of bank robberies an average of one a day in Denmark , with many requiring post traumatic stress treatment. He encouraged unions and employers to work together in a global in iti ative for safer workplaces. Last nigh t Spain's airport authority and the air traffic controllers' union were in what were described as 'tense negotiations'. Then use them to complete the sentences. Non-union companies in U. Unionize d compan ies have shop stewards or union representatives who have been elected by union members to represent them to management.
Which statements in each group below best describes the situation they are discussing? Then use the information in the dialogue to answer the questions. It looks as if there could be a long and difficult negotiation with the union representing the workers at the British plant. How can companies avoid situations like this? Work with a partner to rank the tips below from 1 being the most important.
Can you add any more tips to the list? D Always listen carefully to the other person. D Use simple and D When agreement is reached, summarize clearly and close the deal. Check your answers with a partner. A successful conclusion for everybody.
S The management can't promise anything positive. Jason writes the following email to the management committee. Complete the gaps with the correct form of the verbs below. Th 7 a substantial fall in sales and provided that there is no industnal action. Best wishes Jason Hughes What types of negotiations have you been involved in?
Describe your experiences to your colleagues. While diplomatic language see page 38 and building rapport are both essentia l for keeping the negotiation polite and friend ly, there are also many fixed phrases which can help make finding the right words easier. Below are some typical phrases for persuading and bargaining. Persuading ft would be to your advantage to.. We can reassure you on that point totally. We might put a better offer on the table, It's the best offer around.
You won't find a better provided that you stop the strike. I'd go along with that on condition that you returned to work. Bargaining That seems a good compromise, as long as as We would agree on one condition. If you agree to Unless your members return to normal working If you threathen us, we'll withdraw the offer. The first sentence has been done for you. Choose a few situations below - or think of your own - and try to persuade your partner to accept your position. Be prepared to bargain.
You feel that one candidate is dearly the best but the manager prefers another person. The rule is a maximum of two weeks at a time. The staff are not happy about this. First look at the Useful Language on page Then use the role cards in the Partner Files or think up your own situation to negotiate with your partner. File 06, p. What was the reaction of your staff? Read the following extracts and discuss with the rest of the group. Ongmally the cham gave assurances that the move would not lead to widespread job losses.
Workers welcomed the news as there had been widespread rumours that the plant would be closed. ThiS will lead to a loss of jobs. Despite a protest march in September; workers were urged by their employers not to take strike action as it would not be 'in the interests of the employees, customers and the company'.
Exactly how much of a comm itment should an employer have to its staff? Across 1 what you write to an unsuccessful candidate You are visiting one of your officer at the Italian subsidiary of Green man European branches and are meeting with Partner B, International Books, wh ich is located in Tu rin. Yo u who is a manager there, to discuss recruiting a new are currently looki ng for somebody for t he positi on marketing manager. Note that the in various countries and cover a much wider area job re quires someone with fl uent Italian spoken t han an advert in the paper.
Also, they can and written but you are prepared to pay for Italian conduct in itial interv iews and thus save you time. Today is Monday, 28 August. Call Jenny Mills, Personnel Assistant, in London to arrange a You are a recruitment office r in a large HR convenient date and time for an interview this week department and are getting read y fo r your first or next.
Look at your diary and your notes before app raisa l interview wi t h yo ur boss - the personne l making the phone call. You Meeting Nights ift lopm ,alTl sta rted off well in the job and were ve ry hap py - it's z - ,pm a cha llenging post with lots of contact with other 4 5 6 7 8 9 10 branches. Partner Files A I 61 Although you like your job, lat ely you have been Unit 6, Exercise 13 File 06 th inki ng about look ing for a new pos ition.
The reason is that one of your co lleagues Johnson has You r company has decided t o make fiv e IT st aff been making things unp leasant for you for the last redundant, as t he wh ole IT departm ent is bein g months. You fee l in a difficult are meeti ng wi t h a mem ber of th e works co uncil to position and have even been to a docto r fo r stress- get t heir agreeme nt, which you need in ord er to go re lated problems.
Prepare fo r th e meeting by com pleti ng t he not es below. You might also want t o Prepare what you want to say, then take part in the think of som e ot her arguments. You expect this to appraisal interview with your superior. Then swa p roles and do t he inte rview again. You have per day in-house IT cover not 15 hrs as at agreed to cha ir t he meeting, so fi rst you nee d to use these notes to prepa re the agenda.
Start the meeting by introducing the agenda and then discuss with your colleagues the various be nefits that have been recomme nded. Try to agree on the next steps. You th ink you need to go slowly on this - you wo n't be able to make a decision today. Perhaps yo u nee d to first ask the staff what benefits packages they would li ke to have, meet again, t hen make a proposa l to the Board. A personnel officer from your the position of bookkeeper at the Ita li an subsidiary head office Partner A is visiting you to discuss of Greenman International Books, which is located recruitment for the job of marketing manager at in Turin.
Greenman are looking for somebody with your branch office. Recruitment good enough. You need to take your seven-year-old suggestions. Try to agree on how you should recruit child to school each day so can't start before for this job.
The afternoon is no problem as your partner collects your child from school. London office of Mobile plus SA. You are responsible for arranging and carrying out interviews for the new call centre positions. The Unit 4, Exercise 10 File 04 best candidate so far for the position of team leader You are the personnel officer responsible for the is Melanie Smith, who is going to call you to recruitment section of a large HR department and arrange an interview.
Use your notes and this are about to carry out an appraisal interview with extract from your calendar to deal with the phone one of your recruitment officers who has completed call and to make an appointment for an interview a year's service. After th e interview, Interview Assess Oepl me; Iin9 2 ,tl1 Sep?
Wflat was wron9? You have agreed to take the minutes in this second meeting. You have two children aged two benefits package for your company. So far Childcare issues are fine but you don't have chi ldren only one man has taken paternity leave in your and would prefer to have some sort of reward company and there are a number of female incentives profit sharing, performance-related pay, colleagues who are under extreme stress because free shares in the company?
Prepare some suggestions for childcare issues to Decide what recommendations you would like to present at the meeting and try to agree with your make exactly, and be ready to present your colleagues on the next steps. Hopefully, you and your colleagues can agree on a proposal today, so you Unit 6, Exercise 13 File 06 can make recommendations to management this week.
You have offered to write the email to You are a member of the works council. You have a management and you are going on a two-week negotiation meeting with a senior member of HR holiday in three days. As far as you know, the five employees are being made redundant without good reason it seems the company want to outsource the jobs to an IT consulting company and you've heard the company isn't being very generous with its leaving package compensation.
Check your notes before going into the negotiation and try to add one or two other points to negotiate. We need some assurances this will not continue. Ne9otiate a hi9her one! What will the money saved be used for? Who will benefit? Person specification 7 True desi rab le skills 8 True practical req uirements 9 False : The merger is not given as the reason for p revi a us expe rie nce the job sea rch. S True 2 Agree and disagree: A photo is still expe cted in some count ri es bu t it is not considered 4 1 reports to 4 car ryi ng out app rop riate in the U.
It is optional. An HR person can get a very 2 build 6 identify good idea of an applicant's age by looking at the 3 react to 7 ensu re details of thei r educatio n and experience. An swer key I 65 5 Disagree: in t he U. The applica nt is 3 career history l ast job fi rst th en fu lly informed before the interview and 4 key skills better prepared for the questions that will be 5 ed uca tion asked.
Additionally, applicants have a cha nce to 6 training decide before an interview if they are suitable for or rea lly interested in the pOS ition. Team Leader. The style of the ad is also informal 7 False: She has to ca ll the London office to and has a cha llengi ng feel to it. You will be notified of the results in writing. Employment status trial period page 22 fi xed-term contract 14 suggested answers te mpo rary employment 1 Could you tell me about your relationship with probationary period your present supervisor?
Absence 2 Could you outline one or two staff problems you annual leave have had and how you dealt wi th them? Could you resignation give some examples? It is also in the reduced t he number of heart attacks in the U. Output 6 Motivating staff a 7. Antonio to have cu ltura l training b peop le died in accidents at work during Peter to have leadership trai ning and As soon as they clarify the situation, t hey 7 I think you and I need to im prove our should ensure that there aren't any other co mmunication They should also check 8 Fina lly, on a personal no te, Peter, how is your that their eq ual opportunity policies generally w ife settling in?
The orde r of se ntences: e - c - f - b - d - a In the UK most job advertisements contain this type 1 0 lC 2f 3d 4b Sa 6e of statement to create a good impression and to show that the companies support diversity. As you Jackie Good morning, David. How was your weekend? Too short though! Ca n we just have a t hat. I know that it's your responsibility, but jenny Co uld yo u outline some of the problems you've I'd like to be up to date on what's happening.
We're look ing for to one or two negative relationships in t he someone with 2- 5 years' generalist HR group. Don't forget we can move around different sections to ga in more took on a lot of employees wit h the merger in experience.
Then I thought I'd comp laint? It's one jackie OK. What about an ad in the Spanish HR trade of our specific responsib ilities. They have a monthly magazine, don't Otherwise my staff are inst ruct ed to telilhe they?
I'll possible. If I'm not the re, then another team look into it though. It's important that Francisco Mela ni e?
Menendez is involved. As the general manager, Melanie I particula rly enjoy dea lin g w ith custome rs. I am good at it. Well, David, I can see you've got lenny Why do want to leave your prese nt job? Just keep me posted, please. Melanie Part of the call centre is being t ransferred t o David No problem. My partner has a Jackie Oh, sorry, I've got to run. I have a meeting about good job in this area and we have two ch ildren at disciplinary procedures in about five minutes.
I don't really wan t t o move at t hi s ti me, Oh, and by the way, I'll be back in t he office although my co mpany did ask me if I wo uld like again on Thursday, so perhaps we can talk again to relocate.
Tha nk yo u. So, could you tell me about your 3 experience as a team leader in your present job? Speaker 1 Melanie Yes, I've been with my present company for five It is not relevant to ask someone's age. You ca n wo rk it 4 years. I started as a member of the call centre out roug hly from t heir CV and, anyway, t he important t hin g and was promoted to a team leader two years is whether or not they have the ability to do t he job, not ago.
I'm one of eight team leaders and we cover how old t hey are. Transcripts I 71 Speaker 2 June Yes, of course. One will be sent with the offer Yes, I totally agree and older people have a lot of letter. Plus they are often Chiara We'll be taking up references with your previous better employees than their younger colleagues - they're and present employer. I know in France you more reliable and take less time off work. Which is I'm afraid I can't agree with you on that. Older people are why we'll make the offer of employment 'subject 6 not as flexible, they expect higher salaries and they get to satisfactory reference'.
Marion Yes, I understand, I've given details of my Companies want younger employees who can bring in referees on the application form. My present fresh ideas and are not so expensive! I'll tell them to Speaker 4 expect a letter from you.
You can't run a company efficiently with young, Chiara Well thanks, Marion. I hope you'll be joining us 7 inexperienced people. You need to retain older managers soon and look forward to welcoming you to the to train the younger ones and you have to organize department.
Maybe you'd like to meet some of effective succession planning in a company. There should the team over a bite of lunch? We'll all be going be capacity for a broad age range and diverse experience to the canteen in around 15 minutes. Marion That sounds nice, thanks. We'll get the offer letter, contract, and 8 I think laws on age discrimination are wrong.
Why should handbook in the post within the next 24 hours. Only the Could you please let us know if you want to companies know which people are right - or wrong - for accept the job offer by the beginning of next the job. The government shouldn't tell us how to run our week? Marion Right. Thank you both very much. I feel very positive about everything.
Of course, they'll also be Natasha: Shop floor team leader described in the contract of employment and the You know, I only started here four months ago but I'm 10 company handbook, as well as in the offer letter. Gerry, the shop floor Chiara Some employment procedures are different from supervisor, is always correcting me, always telling me that those in France, Marion, but there is generally things are done differently here and he's so negative.
He more flexibility here, I think. Please ask about never gives any real help. And my team is also against me. I just don't know how much longer I can cope, I don't feel June So, let's start with your hours.
Normal working in control of the situation. I have put lunches. I'm afraid we don't operate flexitime yet 11 together a team of marketing staff from all our different and there may be overtime during busy periods.
The Marion I see. Several members have already asked to flexible working arrangements for our employees, leave the project. Marion OK. Could you tell me what happens if I am ill? Janet: Departmental manager June We pay for the first 12 weeks of sickness and I need help with a problem employee.
He's making a lot of 12 operate a company 'Permanent Health Insurance' mistakes and is argumentative with colleagues. What's scheme which continues to pay you after that. Several clients early as possible on the first day to tell us and have also recently complained about his attitude.
Holger: Project manager Marion Yes, that's clear. Could you tell me something I've been here seven years and I desperately need some about the holiday allowance? I'm now coordinating an after two years' service. You must clear dates first international project and it's embarraSSing that I know with your department head, of course.
My boss tells me we're too Marion I have a week's holiday booked in two months' busy for training courses, but it's essential that I'm totally time - will you honour this? Can you talk to my Chiara I'm sure that won't be a problem as it's only a boss? We can discuss it in detail later. Marion Great. Would it be possible to see the contract? Gaby Fina lly, on a personal note, Peter, how is you r Peter We ll, my biggest strengths are paying attention wife settling in?
I think the re we re a few to detail and accuracy. Unfortunately, this slows problems initially? Actually, she's now found a job behind. So that has taken a lot of Peter OK. I don't seem to have any problems there. Gaby And the output of your team - tell me about that. Sophie As you know, we need to review our benefits Gaby To be quite frank, Peter, you were actually 25 per package to bring it in line wit h our offices in 15 cent down for six months of the year.
Denmark and the Netherlands. What is your view Peter Yes, well, that's because Antonio was on sick on this? When did you realize that his absence friendly benefits and also flexible working hours. Too many staff are work ing overtime and having Peter Well, I knew it would from the beginning. Steve Uh, yes. I had hoped to solve the problem myself by Paola It means trying to achieve a better balance working overtime. And with the help of Corinna between work and home life. Steve I see.
We ll, I'm definitely in favo ur of flexible Gaby So what happened then? Why didn't it work? No one else was able to do it. In fact I'd like to subm it a proposa l Gaby With respect, I was only away for a month.
Why on this at a future meeting. How much time do you need? Could meetings? I'm concerned you didn't feel able to you submit something at our regular meetin g in a discuss it with me. Peter Actually, I prefer to deal with these things myself Steve That's fine.
Sophie Paola, could you please prepare a summary of all Gaby But the results are not very impressive, Peter. These subjects are high you don't discuss them. You need to think about on the agenda at the next in te rn ationa l meeting delegating more to other team members. This in Zurich and I'd like us to have some good inpu t will reduce the pressure on yourself. So how do for the meeting. How can I help you? Paola Yes. By the way, I've had several discussions Peter Well, perhaps we could have another team with our colleagues i n Amsterdam and member until Antonio returns, and maybe I need Copenhagen on their ideas for new initiatives on some training in leadership skills and time flexible working, so I'll fi ll you in on t hat, too.
Actually, there's a bit of a cultural Sophie Good. And I'll give you the details of the new problem with Antonio, too. Before he went sick profit'sharing bonus t he directors have been he was having difficulty dealing with the Austrian discussing Gaby OK, well, neither of the first two suggestions Sophie As you know, we haven't reviewed sa laries for should present a problem. I'll talk to our 16 over a year. See how they work. The Oxford Placement Test was developed to take the worry out of placing your students.
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