To send a message to Avast Support, follow the steps below:. To find the log files, press the Win key and E key simultaneously on your keyboard to open File Explorer, then go to one of the locations below:. If you are using an older version of Avast Antivirus, the file could be named SecureLine. If you report a technical issue related to Avast SecureLine VPN, our support representatives may ask you to create a support package. For instructions, refer to the following article:.
For troubleshooting purposes, Avast Support representatives may ask you to provide your application version number. USA English. Under Content , click JavaScript. Click the Add button next to Allowed to use JavaScript. Click the shield icon to the left of the address bar. Cookies are now enabled for all webpages that are part of the avast.
If you have manually disabled JavaScript, follow the steps below to re-enable it: Ensure that the Safari window is open and active. Select the Security panel, and ensure the box next to Enable JavaScript is ticked. JavaScript is now enabled for all websites that you visit using Safari. Enable cookies It is not possible to enable cookies for specific websites in Safari. Installation and Setup What if installation fails? What if activation is unsuccessful?
What if I see an error message during setup? For information about the possible error messages that may appear during initial setup of Avast applications, refer to the following article: Troubleshooting common activation error messages How can I uninstall Avast SecureLine VPN? For information about canceling an Avast subscription, refer to the following article: Canceling an Avast subscription - Frequently Asked Questions.
You can check the maximum number of devices for your subscription in the order confirmation email you received after purchase, or in your Avast Account. If you are already using your subscription on the maximum number of devices, you need to deactivate your subscription on an existing device before activating it on a new device.
For instructions, refer to the following article: Transferring an Avast subscription to another device. If your internet connection isn't working, check your network configuration. Select a different Avast server location. Check the configuration of your firewall. Consult the related documentation for information about running a VPN. Confirm that your subscription is active. Disconnect other VPN services that may be running on your Mac.
Ensure Your subscription is active appears at the top of the screen. Disconnect other VPN services that may be running on your Android device. Ensure your subscription type and Activation code appear on the screen. Try to uninstall and reinstall the app. Reinstall the VPN profile. Avast SecureLine VPN does not affect sending emails from web-based email accounts accessed via a web browser. The application version number is listed under Software version.
The app version number is listed under Current version. Was this article helpful? Yes No. Need additional help? Contact us. Avast community forum. Home Help Search Login Register. Pages: [ 1 ] Go Down. Author Topic: Can't download torrents Read times. Whenever I have avast web shield on I can not download or upload any data through a torrent. This is a huge inconvenience because that is how me and my friends send files to each other so we don't have to use sites like 4hsared and 1ficher with their download speed caps.
Is there anyway to get this to work with web-shield? I've added qbitorrent to my list of exclusions, but its still not sending or receiving any data. After hours of digging I figured it out. I'm just posting the solution I found because it might be of use to others. There are multiple ways to add exclusions so you have to follow these steps.
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